Refund Policy for ATRIKALA
Thank you for choosing ATRIKALA, where every product is thoughtfully crafted to blend aesthetics and functionality.
Our products are made from carefully selected high-quality natural materials. Variations in color, texture, and finish are inherent to the natural origin of these materials and should be embraced as unique characteristics that add to the product's charm. Additionally, each piece is handcrafted by skilled artisans, and minor imperfections are a testament to the individuality of the craft.
Return and Refund Policy
At ATRIKALA, we prioritize customer satisfaction. However, as a policy, we do not accept returns for non-damaged products. If you receive a product that is damaged or defective, we are committed to resolving the issue promptly by arranging a replacement at no additional cost. If you are dissatisfied with your purchase, we encourage you to contact us for assistance.
Contact Details:
- Email: atrikala.luxuryhomedecor@gmail.com
Damages and Replacements
We take every precaution to ensure your product reaches you in perfect condition. However, due to the delicate nature of the materials and possible mishandling during transit, damages may occasionally occur. To facilitate a smooth resolution, we kindly request the following:
- Record a video of the unpacking process to document any visible damage upon delivery.
- Contact us immediately with the recorded evidence and details of the issue.
Upon receiving your complaint, our team will assess the damage and offer an appropriate solution. This may include replacing the item or taking other corrective measures to address the problem.
At ATRIKALA, we value your trust and strive to ensure your experience with us is nothing short of exceptional.
Let us know if you'd like any further refinements to this policy!